Key performance indicators #

We have a number of key performance indicators (KPIs) through which we track the performance of Third Sector Design. These can be viewed on our dashboard.

They are as follows:

Financial #

• Turnover
• Bank balance
• Cost to turnover ratio
• Billable hours

Project performance #

These are based on client audits:

• Average audit score across all clients
• Number of clients scoring less than 60 in audits
• Number of clients scoring more than 90 in audits
• Length of time of open tickets
• Number of tickets in backlog

Staff #

Based on the biannual staff survey.

• The average score out of 100 for all staff
• Number of staff that scored less than last time
• Number of staff that scored more than last time
• Number of full-time equivalents (FTEs)